Refund & Cancellation Policy

1. Overview & Fair Billing Philosophy

At SlikWeb, we believe in honest pricing, zero hidden fees, and transparent cancellation terms. If our infrastructure does not meet your performance expectations or requirements, we make the refund and cancellation process seamless.

2. Standard Cloud Subscriptions (Starter, Premium & Business)

Standard multi-tenant virtual cloud compute instances and object storage subscriptions are eligible for our 14-Day Money-Back Guarantee:

• First-Time Customer Window: Eligible within the first 14 calendar days from the initial account order date.
• Refund Scope: Full refund of the recurring monthly subscription fee for the active billing cycle.
• Method: Credited back to your original payment method (Credit Card, Debit Card, Wire, or PayPal).

3. Non-Refundable Services & Exceptions

Due to direct resource allocation, physical provisioning costs, and exclusive hardware reservation, the following items are non-refundable:

• Custom Bare-Metal Dedicated Servers: One-time physical hardware provisioning, custom chassis assembly, or network cross-connect setup fees.
• Dedicated GPU Cluster Reservations: Pre-allocated NVIDIA H100/A100 clusters reserved for multi-month exclusive compute contracts.
• Overages & Metered Bandwidth: Metered network transfer or data egress consumed beyond included plan allocations.
• Accounts Terminated for Policy Violations: Instances suspended or deleted due to confirmed violations of our Acceptable Use Policy (such as DDoS attacks, spam, or malicious activities) forfeit any refund eligibility.

4. 99.999% SLA Uptime Service Credits

If our infrastructure experiences unscheduled downtime attributable directly to SlikWeb physical hosts or core routing networks falling below our 99.999% monthly uptime guarantee, you are entitled to service credits:

• 99.9% to 99.99% Uptime: 10% monthly service credit applied to affected instance.
• 99.0% to 99.89% Uptime: 25% monthly service credit applied to affected instance.
• Below 99.0% Uptime: 50% monthly service credit applied to affected instance.

SLA service credits are applied automatically to your account balance or upon opening an SLA review ticket within 30 days of the incident.

5. How to Cancel Your Subscription

You have complete autonomy over your account and may cancel subscriptions at any time:

1. Log into your SlikWeb Cloud Console.
2. Navigate to Billing & Subscriptions.
3. Select the active plan or instance and click Cancel Subscription / De-provision.
4. Your instance will remain active until the end of the paid billing period unless immediate termination is requested.

6. How to Request a Refund

To initiate a refund request under the 14-day guarantee or inquire about an invoice adjustment:

7. Processing & Bank Timelines

Once approved by our financial team, refunds are issued immediately. Depending on your financial institution or card issuer, funds typically appear on your statement within 3 to 5 business days (or 5–10 business days for international wire transfers).